CTSafe Center is in partnership with PECB to deliver ISO courses in Vietnam. Professional Evaluation and Certification Board (PECB) is a global provider of training, examination, audit, and certification services for multiple fields.
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.
This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.
The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.
The ISO/IEC 20000 Lead Auditor training course is intended for:
By the end of this training course, the participants will be able to:
This training course is participant centered and contains:
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.
The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
After successfully completing the exam, you can apply for one of the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.
The requirements for PECB ISO/IEC 20000 Auditor certifications are as shown in the table below:
MS audit/assessment experience
PECB Certified ISO/IEC 20000 Provisional Auditor
PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent
Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Auditor
Two years: One year of work experience in IT Service Management
Audit activities: a total of 200 hours
PECB Certified ISO/IEC 20000 Lead Auditor
Five years: Two years of work experience in IT Service Management
Audit activities: a total of 300 hours
PECB Certified ISO/IEC 20000 Senior Lead Auditor
Ten years: Seven years of work experience in IT Service Management
Audit activities: a total of 1,000 hours
Note: PECB Certified Individuals who possess the Lead Implementer and Lead Auditor Credentials are qualified for the respective PECB Master Credential, given they have taken 4 additional Foundation Exams which are related to this scheme. For more detailed information about the Foundation Exams and the overall Master Requirements, please visit the following link: https://pecb.com/en/master-credentials.
To be considered valid, the audit activities should follow best audit practices and include the following:
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