The Hearts & Minds Courses
Hearts and Minds (H&M) is a world-class toolkit that was designed to aid companies in improving their safety performance. It was created by Shell E&P and grounded on years of solid research on organizational behaviour. These tools have been successfully utilized by both Shell and non-Shell companies all over the globe in managing safety in their respective work places.
The basic premise of the approach is that by winning the hearts and minds of everyone at work, employees attain a positive attitude towards working safely.
The tools are simple to use, but they will impose a great impact on organizational behaviour if properly used. They address significant aspects of HSE management such as improving supervision, rule breaking, risk assessment, incident reporting and change sustainability. The different modules of the Shell Safety Winning Hearts and Minds contain a suite of exercises, strategies and programs that leaders can follow to promote a positive safety culture in their organizations.
The method involves applying a change program and it takes into consideration several factors across all levels in order to establish safety as a behaviour ingrained in every member of an organization. It is a results-oriented and proactive approach to change management that is intended to complement already existing safety programs.